What are the daily problems for business?

Key analytics products & solutions

SALES FORCE

team dialogues analytics

CALL CENTERS &RETAIL

dialogues analytics
Natural Language Understanding
Customers empathy analytics
Performance analytics
Quality management

How Fonemica can help companies make smarter data-driven decisions

01. Sales force team

Sales growth and skills improvement AI solution

Opportunities

  • Analyze all scripts and find out best one
  • Real-time monitoring and hinting
  • Maximize effect of your studying programs
  • Get feedback from customers and analyze it
  • Get objective view of your sales team in one place

Fonemica provides regular analytics reports about all employees & customers activities in phone calls and in retail
Makes skills of managers better & helps rise sales

02. Call-centers solution

Call centers waste time and money on a manual calls monitoring

“Poor customer service is costing businesses more than $75 billion a year…”
“It takes time (~7 months) and money to hire and train a sales agent”
“65% of B2B companies consider sales productivity the number one challenge they face on a daily basis”
“Ongoing sales training can lead to 50% higher net sales per sales agent.”
“Companies with happy customers have as much as a 16% advantage over competitors”

Fonemica is more productive than the manual monitoring

30 analytical tools
180 times faster
20 times cost effective

Example: 100 contact center operators

Cost for the Fonemica monitoring = USD 4.2K

Cost for the Manual monitoring = USD 85K

Сall centers product

Opportunities

  • See full text recognition by roles
  • Define needs of the client
  • Carry out the automatic assessment of observance of a script
  • Learn the reason of long silent, the conflicts, splash in emotions

Dashboards

03. Voice bot as a human

Voice bots for outbound and inbound calls

Human speech
Keep 100% of script
Decline Call center expenses

Voice robot helps automate 25-40% of call center routine

How this technology can help business?

Lead generation/Sales

Consultation

Debt collection

NPS

Features

01

Interruption

If the client interrupted the robot, then he stops and rebuilds the dialogue based on the new needs of the client.

02

Human voice

The voice completely lacks robotic notes. But you can always add them if you wish..

03

Customer evaluation

The robot understands when a person does not want to talk and when is rude.

04

Intonation

The robot speaks with intonation and the right emotion. Able to stretch moments like “Eeee”, “yeah” and others.

05

Dialogue memorization

If the dialogue is interrupted, the robot will automatically contact and continue from the right place.

06

Reporting

The technology is able to analyze huge amounts of data and provide them in the form of dashboards and xls-reports of any complexity.

04. Retail staff

Retail challenges

Companies have hundreds of staff working on sales & service
1 Many of them are not active or trained,business doesn’t know enough about consumer’s needs

2 It’s expensive to manage & monitor how they could doit better

Walmart would use a system of sound sensors to listen in on workers’ activities and Interactions, gathering audio data conversations between cashiers and customers to hear whether, say, workers were greeting customers

July,2018

Retail staff product

Opportunities

  • Monitor 100% of dialogues with clients
  • Find out the trigger words and listen to dialogues from any place
  • Optimize training process
  • Inform about the conflicts in time

Full-scale service

RETAIL

Unique wearable audio stereo recorder for the retail staff

Fonemica platform

Collects audio, text data and displays

Reports Analytics Recommendations

ONLINE

Phone, Internet, chat-bots, emails

Customers and geography

TELECOM

FMCG

FINANCIAL

RETAIL

Client value proposition

REAL-TIME
PREDICTABLE
OMNI-CHANNEL
35 LANGUAGES
API/SDK
SECURE

Fonemica analytics capabilities

Partnership