Carry out the automatic assessment of observance of a script
Learn the reason of long silent, the conflicts, splash in emotions
03. Voice bot as a human
Voice bots for outbound and inbound calls
Keep 100% of script
Decline Call center expenses
Voice robot helps automate 25-40% of call center routine
How this technology can help business?
If the client interrupted the robot, then he stops and rebuilds the dialogue based on the new needs of the client.
The voice completely lacks robotic notes. But you can always add them if you wish..
The robot understands when a person does not want to talk and when is rude.
The robot speaks with intonation and the right emotion. Able to stretch moments like “Eeee”, “yeah” and others.
If the dialogue is interrupted, the robot will automatically contact and continue from the right place.
The technology is able to analyze huge amounts of data and provide them in the form of dashboards and xls-reports of any complexity.
04. Retail staff
Companies have hundreds of staff working on sales & service
1 Many of them are not active or trained,business doesn’t know enough about consumer’s needs
2 It’s expensive to manage & monitor how they could doit better
Walmart would use a system of sound sensors to listen in on workers’ activities and Interactions, gathering audio data conversations between cashiers and customers to hear whether, say, workers were greeting customers
Retail staff product
Monitor 100% of dialogues with clients
Find out the trigger words and listen to dialogues from any place
Optimize training process
Inform about the conflicts in time
Unique wearable audio stereo recorder for the retail staff