Exploration for Stakeholders
Fast and scalable analysis of reviews of mobile application company, automation of marking these reviews by category and harmonization of the taxonomy of these categories involve the creation of solutions in the form of exploratory instruments with automatic categorization and subsequent visualization of the analysis results. The solution allows evaluating feedback sentiment and establishing data trends to help improve the company’s mobile application.
Input Data
Output Data
Main Results
Integration into the BI department of work with clients
Automation Review categorization:
Taxonomy harmonization:
Sentiment assessment and trend analysis:
Final quality of categorization:
| Quality criterion | Upper | Lower |
|---|---|---|
| Accuracy | 81 % | 70 % |
| Precision | 78 % | 66 % |
| Recall | 68 % | 62 % |
| F1-score | 72 % | 69 % |
Final quality of the prediction of sentiment:
| Quality criterion | Quality |
|---|---|
| MSE | 81 % |
